Privacy & Cookie Policy

What is GDPR?

The General Data Protection Regulation (GDPR) is a data protection and privacy law. GDPR gives you greater control over how your data is used.

Introduction

Your personal data is data which by itself or with other data available to us can be used to identify you. We are Eden Shutters and Blinds, the data controller. This data protection statement sets out how we’ll use your personal data. You can contact our Data Protection Officer (DPO) at: , Wellington, TF3 3GD, if you have any questions.

What kind of data do we collect?

When you contact Eden Shutters and Blinds, we ask for certain personal data. Personal data (under GDPR) might be your name and email address. This data is used to contact you regarding your enquiry. Later it may be used to arrange a site visit or your order.

The personal data we collect and use includes:

• Full name, email address or telephone/mobile number;

Who do we share your information with?

• Service Providers and other persons who help us provide our services; (eg: Trustpilot)
• Our legal and other professional advisors, including our auditors;
• Fraud prevention agencies and debt collection agencies when we open your account and periodically during your account or service management;
• Government bodies and agencies in the UK and overseas (eg: HMRC who may in turn share it with relevant overseas tax authorities and with regulators e.g. the Financial Conduct Authority, the Information Commissioner’s Office here in the UK);
• Courts, to comply with legal requirements, and for the administration of justice;
• Your data is not Sold, Shared or Rented to any third party other than those essential partners listed above.

You’re free at any time to change your mind and withdraw your consent. The consequence might be that we can’t do certain things for you.

How long will we keep your data?

The following criteria are used to determine data retention periods for your personal data:

• Retention while you have an order placed with us.

What are your data rights?

You have always had the legal right to have inaccurate information held by us corrected. You also have the right to erasure (‘to be forgotten’) and the right to restrict processing, all of which gives you more control over your personal data.

Your rights under applicable data protection law are;

• The right to be informed about our processing of your personal data:
• The right to have your personal data corrected if it’s inaccurate and to have incomplete personal data completed;
• The right to object to processing of your personal data;
• The right to restrict processing of your personal data;
• The right to have your personal data erased (the ‘right to be forgotten’);
• The right to request access to your personal data and information about how you process it;
• The right to move, copy or transfer your personal data ('data portability'); and
• Rights in relation to automated decision making including profiling.

You have the right to complain to the Information Commissione's Office (UK). It has enforcement powers and can investigate compliance with data protection law: ico.org.uk

Cookies. What are they?

Firstly, we're not talking about the crumbly versions we all love to dunk in our tea or coffee. These harmless, anonymous ones are a small file which asks permission to be placed on your smartphone, tablet or computer. This happens when your browser calls a page with a cookie on it.

Most web browsers are set up to automatically accept first party (usually low risk) cookies. Our anonymous cookies in no way give us access to your device or any personal information about on it.

How do we use Cookies?

We use anonymous Google Analytical cookies to help us better understand how edenshutters.co.uk is being used. This helps our team improve your user experience.

These cookies are only valid for edenshutters.co.uk and will naturally expire after you leave our website. We do not and cannot track your browsing once you leave our website.

Implied Cookie Consent

By continuing to use edenshutters.co.uk, you consent to our essential use of anonymous cookies as defined within this Cookie Policy.

In order for us to deliver a great user experience our use of low risk cookies is essential.

How do we use them?

Eden Shutters and Blinds will place an anonymous cookie onto your computer or smartphone device to help us ensure that as a user of this website, you get the best experience possible.

If the cookie file is accepted, a cookie is stored on your device that helps us analyse and better understand how you use the website. We only use traffic log cookies (eg: Google Analytics) to identify which pages of edenshutters.co.uk are being used, when and how, in order to improve the experience we offer you. Overall, cookies help us provide you with a better website by enabling us to see which pages you and others find useful and those that are less well used, so that we might improve.

Once you leave our website, those cookies become obsolete.

Controlling the use of Cookies

You may choose to accept or decline the use of cookies used by hellomybestlife.com at any time when you see the cookie prompt that appears at the top of our key pages.

Cookies can also be accessed within the preference settings within your web browser. As the location of these settings can vary across browsers, please visit the home page of your preferred browser if you are unsure how to access these settings.

How we contact you

We will use the email address/mobile number given to us, by you, at the time you contacted us.